It’s great that you’re able to use the latest software or have mastered Excel spreadsheets, but if you aren’t someone who can really develop relationships with customers, you won’t get very far, these skills will help you.

Most people in companies are looking to invest in their people as they feel that soft skills need to be enhanced. According to a study at LinkedIn, Salesforce and Inc magazine suggests that this is a real challenge.

We have taken some of the 9 top areas and made it to a simple process that you can learn, enjoy and adapt back into the works place or life skills or business. 

1) Listening Skills

a. Active Listening Skills- Successful professionals that learn how to listen effectively to their customers are more likely to find out more about the customer's concerns. Listening intensively, you're more likely to understand the goals, concerns and the story’s they share.

b. You will learn and build longer-term relationships with your clients – this is a core skill that needs to be practised and learnt without your internal dialogue taking over plus thinking of the next question you have in your head.

2) Empathy

Truly understanding your clients, customers better will build a better relationship especially within these challenging times of COVID when there seems to be more stress, less money and uncertainty. Truly understanding the pain points by looking at the situations from there point of view will help you truly understand them so you can communicate with them better.

A great sales/ customer services person knows what the customer will need before they know it and them guides them to the perfect solutions, so they close themselves

3) Creativity – design thinking / lean / Disney process

Learn creative exercises to innovate your inner entrap near or investing in your company’s future so that you all learn and grow your mindset.

4) Authentic Persuasion -Being yourself -knowing yourself

Be a master at being the best version of your self so that you can authentically persuade others in negation, mentoring, negotiating - this could also be public speaking, presenting your ideas effectively.

5) Collaboration

Collaborating with the right team members within your organisation or with people or other companies externally. Having the right set of Emotional intelligence to know when its right or when is the best time to walk away. We will discuss High-performance collaboration – leadership, teamwork and negotiation.   

6) Adaptability – Growth MindSet  

Your growth mindset is so important to understand how and when it's important to change with the times so that your moving forward.

When teams are getting stressful you have to as a leader manage your stress for positive change internally and externally to learn and grow

7) Emotional intelligence.

Be an expert in understanding the different personality types and what’s the best ways to deal with each person so that you can get the best out of each at work. Your social success at work and how best to deal with each situation so that you can rise above it and deal with yourself and effective communication that leaves people feeling positive and motivated.

Looking at relationships with customers in an authentic approach and manage your emotions more productively.

Conflict management with positive resilience will help you deal with situations in a better way so that there is a win-win for both parties that can move forward and learn to grow as a team or persons. 

8) Resilience and Grit

Getting rejected many times of the day can take its toll on anyone, so understanding how you can be more resilient so that you can take every call more effectively with positive outcomes. Learning to overcome obstacles and how not to give up against adversity within your role when everything seems to be against you. Your Grit score will should your areas where you might need to learn to improve from your co-workers, support from your leaders and coaching to return your focus.

. 9) Effective Communication

It's so important to be effective when communicating with people from sending emails to holding meetings via zoom or if we are lucky enough in front of people.

As an effective communicator, you should always be able to keep your audience in mind and adjust accordingly to each one.

For example, in how effective in how you communicate will help you get your point across so that you will be able to reach your goals. 

Want to learn these skills and or be coached to more effective in your sales - email me jcooper@jasoncooper.ie

https://youtu.be/6X-We9xHqh8

Podcast Series MindFul Leadership with some of the best known global leaders and a few surprises plus a new Series coming soon please watch out.

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YouTube https://youtu.be/KT9mpiSCPSM

jcooper@jasoncooper.io